Bought a product and opened it, didn’t use but went to put it away and realised we already had one still in its box from 20 months ago (we’ve bought a lot of toys). Initiated a return but as it was opened this was denied. Contacted them to request return of the unopened one which was denied despite being the same product of a different colour. They told us the previous order didn’t exist (it was only 2 orders back?) -no apology given when shown that was wrong. We Could have just swapped the new and old and sent it back but we did the honest thing and let them know. Asked them for a solution since they denied all three of ours and they essentially insulted our efforts and pushed the 90day policy like a power trip. Long Time Customers no longer