I’ve ordered a few blinds through Wilsons Blinds over the years. Quality was good and I was happy. The latest order though came and was the right width but was 50cm longer than I’d ordered, which was 40% longer than I’d ordered. This means the blinds are much heavier than they need to be and the mechanism struggles to pull the blinds back up. I thought fair enough, a mistake has been made so I called up and the customer service agent was very apologetic and said just email a picture to their email address and they’ll sort it out no problem. Unfortunately after doing that I was told that this was exactly how it should be manufactured and that this is not their problem. The problem is that I’ve ordered blinds from them before and I’ve never ever had this issue before, always made to my exact measurements. Also the terms and conditions clearly state that they are allowed a 5mm tolerance but obviously 50cm is a bit more than that. Funnily enough the person refusing to refund or replace my blind says that because my blinds are made “to my exact measurements” they cannot be refunded. Weird he didn’t notice the irony that these blinds weren’t in fact made to my exact measurements. I even paid extra for them to resize it if I made a mistake with my measurements but they don’t seem interested in solving the mistake if it’s their own! Weird experience, excuse after excuse from their customer service advisors.