Have used this company twice before without problem, but this time will be the last! Ordered 28/7 was given a lead time of 9 to 11 (working) days, this then changed to 10 to 12 days. Given a dispatch date of 13/8. Order eventually dispatched on 18/8. They use DX couriers who told me delivery would be on the 19th, eventually arrived late on the 23rd. Read DX reviews on Trustpilot - worst courier firm in the country - but probably cheap! Complained to customer service who initially denied my promised dispatch date until I emailed them my receipt, then generously refunded me 5% - less than THREE quid! Only thing in their favour, they did manage to get the order right, so one star for that!