I have had several previous very satisfactory orders with Wilson Blinds totaling a dozen vertical blinds. Two weeks ago I ordered the thirteenth - something was bound to go wrong wasn't it? - the delivery was last Monday and it was obvious as the driver unloaded our blind that the long cardboard tube containing the top rail was badly bent. Anyone who has received these will know just how robust these tubes are so it had had to have been very badly handled at some point. I checked just to make sure and confirmed that the rail was indeed bent, so the delivery was refused and the order returned. I immediately informed Wilsons Blinds who said they would contact the manufacturer and sort it out which they did. The replacement order arrived on Friday and is great. This was not the fault of Wilsons or the manufacturer who would not have sent out something so obviously damaged. It can only have been caused during the delivery process. Full marks to Wilsons for sorting it out promptly.