I bought these blinds around 2 and a half years ago 35mm wooden venetian i only open and close 1 blind the rest never get used. About a year ago i had to call them as the 1 i use had stopped turning they sent me another blind which i thought was excellent service. Recently the same blind has acquired the same problem so i rangvthem again to be told i would have to buy the part that turns them i reluctantly bought it even though they were still supposed to be under warranty. Well today my son has attempted to fit the part unsuccessfully so im now left with a blind that only opens half way and feels as if thats not even going to last. Im under the impression that the rest of the blinds have only lasted because they dont get used so unfortunately ive only given 2 stars they werent cheap i paid over £500 pounds for them and it looks like i will have to replace them but it certainly wont be with Wilsons Blinds!!!