This shower are blatant thieves plain and simple. I ordered on 21st November 2018, money taken same day, and I still haven’t received my order. My emails are ignored, Messages on their online contact form asking for updates also go ignored. If you call you only ever get an answer machine, I leave messages but never get a reply. PLEASE if anyone has similar experiences PLEASE report to Citizens Advice, they will pass claims to Trading Standards, surely if enough claims these thieves will be investigated and shut down. This company is part of the Fermentation group who own justincases.co.uk so AVOID that company too!