I’m really concerned that the team at Winfields Outdoors don’t understand how the Consumer Rights Act works. After 12 days, 26 emails back and forth and 2 phone calls, they agreed to let me return the awning I bought from them. But instead of accepting the item as “not as described” under the Consumer Rights Act, they insisted they would only accept it as an “unwanted item”, meaning I had to pay the postage. (Postage on a 25kg awning including insurance was £50.50, so not a small sum.) Winfields Outdoors also stated in their email: “It isn't something we are prepared to discuss further with the manufacturers.” This is ridiculous, because the issues I raised are exactly the sort of issues you’d raise with the manufacturer. To clarify, I provided them with significant information to show the awning I received was “not as described” and included photo evidence. For example: 1. They were selling the 2024 model of the awning, but the production date on my awning was June 2022 2. My awning had triangular supports on the corners of the awning that were not present in the photos on their website 3. The door to the awning bedroom was light grey, and not dark grey as in the photos on their website (a relevant difference when thinking about sleeping when camping). There are so many online sellers of camping gear. Please shop with someone else.