Hello, As Winners stores are the only stores where we could find clothes, accessories, other things we need (not at the first try, but it is a greater probability than in other stores), we are happy with their return policy, there is a concern from our side. We think that some people take this advantage too far, they return clothes that were worn, coffee spotted, alterations applied. There are few ways to keep this policy going, educating the customers, train your team to be more careful, a separate customer service for returns. For me, it is a great way of shopping and having the possibility to try them home, to return in case that it is not a good match, so we have to find a way to keep this going for the benefit of us- the customers, and your business!!