I just want to assist long term customers with a warning about the membership system. I lost my income this year due to COVID but have been dropped from GOLD (which I was proud to achieve last year) to BRONZE. The tiered system only counts every 12 months, it does not accumulate. I never got a single extra benefit from being a gold member - no special gifts or offers. Do not bother with this system, it is unrewarding. You might as well sign up with a new email every time to get 10% off and get the same reward. I was extremely sad about this because I love the products; they are well made. I would rather see my money loyalty be rewarded elsewhere though where spending thousands of dollars is remembered and you are treated well by customer service.