I recently subscribed to the Agency and canceled. My cancellation didn’t go through even though I have a screenshot of the cancellation. $204 was drafted out of my account and they have been impossible in helping me get this resolved. The package had not been shipped when I called this morning to get this resolved. I pointed out that the package had not been shipped yet and according to their cancellation policy could cancel. Immediately after ending the conversation I received a text that the package has been shipped and received an email that their policy was packages couldn’t be canceled after being shipped. My next step is contacting my bank. My friends their product is not all that and definitely not worth the headache they have caused me.