This company has no regard for its customers. I was advised to put a deposit down to secure the wood I was going to order. I wasn't told that the wood would be held for 6 months and had I been told I wouldn't have paid the deposit as I was still awaiting architects' drawings and planning permission. Towards the end of the six months I've been told this week that I was sent an email telling me that the six months was nearing the end. I received no such email. I've called many times this week to speak to the director Mr Agonai to see if he can source the decking for me. He hasn't taken my calls and his poor sales lady Viktoria has been told to just repeat their policy to me. Customer service is everythig - its a shame Wood and Beyond don't realise this.