I bought a left-handed mandolin but a right-handed one has arrived. I have telephoned 5 times. It seems to be impossible to get a return merchandise authorisation code which is what I need to return the useless (to me) product. If I get through to the shop, they listen to my problem then say either "I have too many customers waiting, I'll transfer you to service" when I eventually get to speak to the same guy each time who says I need to speak to the guys at the shop or today the guy said "You have 14 days to return the product, I'll transfer you to service." I notice with some dismay that the 'left handed' mandolin I purchased is now out of stock on their website. Stil on hold. Do not use this company.