Trully shocking service from this company + I ordered BEHRITONE C5A monitors (advertised as a pair) and as one is active and one passive, they can only be sold as a pair, however when the order arrived there was only one, the active monitor. Trying to get through to someone that spoke English was a nightmare, on my fifth attempt to contact them, someone said 'hold on a minute' . . and promptly put me onto a FRENCH answer machine . . which in turn removed all the credit in my mobile. Next attempt was online, they send you an email but you cannot reply.. so next up was an online form which was a nightmare to find.. i have in seventeen years of buying musical equipment online, come across a more shambolic site and after sales service.. it is virtually non existent ... after sending two letters on the website, they apologized and said they would send the missing speaker on promptly . . i waited.. only to get an email A WEEK LATER telling me it was out of stock !!! . . and the only thing they can think of is for me to parcel it all up again and send it back to them . . no return slip either that i can stick on the parcel . i would have to pay myself, and then photocopy the postage receipt .. in the end i had enough of them . . i cant be bothered to parcel it up again, and wait for THEM to refund me. Mabye if you live in France or abroad, you could get somewhere with them.. but for anyone living in the UK . . AVOID THIS PLACE AT ALL COSTS, that is my personal viewpoint, there are more than enough good retailers out there without having to stoop down to this level.