Purchased a Roland PM-03 thinking it was coming from the UK. It arrived promptly but damaged and having a continental plug. Also got stung with the exchange rate/ fees, so cheaper in the UK. After serious inconvenience managed to get 'authority' to send it back for replacement. Again, replacement arrived quickly and more damaged than the first one!!!! Contacted woodbrass via their inflexible customer service page and they replied that it was effectively my fault as I should have checked the item out before I let the delivery driver go as per their terms and conditions. I did ask the driver who thought I was bring funny! So no refund given, nor an exchange and still haven't received the £30 transportation back from the first return as they committed to. Avoid at all costs! Borderline criminal!!!