I never write reviews online. I have been a musician for 20 years using different online companies and iv'e experienced some amateur operations in the past. But nothing compares to the sheer incompetence of Woodbrass. I have waited over 1 MONTH for an item i ordered from them. I was told AFTER I HAD PAID FOR IT that my item had to be re ordered from their suppliers and would take 10-15 working days. If I had been told this before I paid i would never have ordered it. Even after they received my order, another 10 days later and i'm still waiting for it ! and no one in their customer care department can seem to be able to contact the company they use for deliveries. Its a Joke. PLEASE PLEASE PLEASE don't use this company.