Updated Review My initial experience with Woodcraft was frustrating and disappointing. On March 21, I placed an order for a 19-38 Drum Sander and Infeed/Outfeed Tables. I was charged $165 in shipping, then later discovered the sander was backordered and that Woodcraft was promoting free shipping for the same item. My efforts to get a refund or adjustment initially went nowhere. However, after posting about the issue on social media, submitting a BBB complaint, and leaving an honest review, Woodcraft finally refunded my $165 shipping charge. While I appreciate getting my money back, it’s unfortunate that it required so much external pressure for them to do the right thing. I’m sharing this update so that future customers know the full story: Woodcraft did eventually resolve the problem, but only after I had to take multiple steps to expose what I feel were misleading and inconsistent practices. If you choose to do business with them, be sure to keep a close eye on backorders and watch for any upcoming free-shipping promotions before placing your order.