I'm a modest purchaser. I love their kitchen clothes especially the linen dish cloth. I spoke with Nicky the other week re their rather deceptive packaging - under the brown paper tape, securing the brown paper was conventional plastic sellotape. I felt duped, conned. Nicky agreed it wasn't good. She agreed to pass my message on and that someone would phone back. No one did. I phoned again today and spoke with a male member of the family. I repeated my concern and repeatedly he said that was "how they'd done it for 100 years"! (Sellotape?!) He told me that they'd need sellotape to hold the brown paper in place before applying the paper tape. Wouldn't paper tape do that? I felt really fobbed off, that he didn't really care. We talked about environmental issues and again I got the feeling that he did not want to engage. Presumably he has more important people to speak with! I'm disappointed.