A good clean site. The outdoor pool is great. Booking process okay apart from when we tried to be allocated near friends it was made impossible before arrival. Richard would benefit from training on the phone to keep customers happy and his phrase he repeats 'I am managing your expectations is really frustrating.' Once we arrived Buddy was really helpful and moved things around on his phone. It would be much easier and less time consuming for guests and Buddy for someone to do this at a computer desk with a reliable internet comnection so I would suggest a system is put in place to allow this as we won't be the last group to ask to be allocated near to eachother. It does not affect GDPR. The bar area that serves pizza is a nice alternative to the entertainment but music very quiet and couldn't be turned up. Indoor pool flumes broken whole time we stayed unfortunately. A clearer sign is needed for the outdoor pool changing rooms. Overall a nice site.