Would have been 0 stars if I was able. We purchased a Silver caravan and were put in a Bronze. When we questioned this the staff were very rude and unhelpful. The van we were put in was not fit for use. The cleanliness was terrible. Disgusting in bits. The shower was broken and just leaking water everywhere. The cooker was unusable because the trays were missing the saucepans were missing and there were sharp screws showing through the sofa bed. We raised these issues on site and were fobbed off and nobody wanted to deal with it there and then. We raised a complaint in writing and forwarded photos of the damage and the fact that we were in a bronze van not a silver and were just fobbed off again by the same manager we spoke to on site. Totally unwilling to accept their mistake and offer any compensation. I have been customer for ten years at this park and will not be returning because of the poor service and rude staff. If you pay for a silver you get a silver not a bronze.