Booked silver accommodation and got a bronze caravan.the lady in reception who dealt with me was obviously used to people complaining because she did not want to listen and fobbed me off with rubbish about how the silver had now become bronze. To me if something was once silver but has been downgraded to bronze,how can it still be silver.There was mould on living room windows and it was shabby and dirty.Was told we could upgrade but would cost us an extra £694 on top of the £890 that we had already paid.Needless to say it spoiled our week in a very beautiful part of the country. Pool area was also much smaller and dirtier than we expected did not live up to the brochure at all. You have to pay for surf ride etc we thought it was all included in price. We will most definitely certainly obviously bloody well not be returning ever.