Dear travellers with mobility issues, Neglectful and Concerning Response to Safety Concerns at Woolacombe Bay Holiday Park's Park manager Holly Lancaster. I am writing to share my recent experience at Twitchen House Holiday Park and express my disappointment with the management's response to a serious safety concern. During my stay at Twitchen House, I unfortunately experienced a fall in the disabled bathroom due to a wet floor and no signage to notify of said wet floor, which led to a night in A&E and an early departure from our holiday. Despite promptly addressing this issue with the staff, the response from the management has been dismissive and lacking in accountability. In my initial communication, I detailed the lack of wet floor signs in the area, which was confirmed by multiple witnesses, including myself and others I spoke to. However, the response from the Park Manager, Holly Lancaster, claimed that there were signs placed outside the disabled toilets. This assertion contradicts the reality of the situation and raises concerns about the integrity of their response. Furthermore, the suggestion that the floor was anti-slip is not only contradicted by my experience but also by the nature of my injury. As someone reliant on crutches due to recent surgery, I can attest to the fact that the flooring was not adequately slip-resistant, as evidenced by my fall. Despite my attempts to engage in constructive dialogue and seek resolution, my follow-up email expressing dissatisfaction with their response has been met with silence for five days now. This lack of responsiveness only compounds my frustration and leaves me questioning the commitment of Twitchen House to guest safety and satisfaction. It is disheartening to see a disregard for guest concerns and a failure to take responsibility for preventable incidents. As a paying customer, I expect a higher standard of care and accountability from hospitality establishments, especially when it comes to the safety and well-being of guests and especially those with mobility concerns. I urge prospective visitors to consider these factors before choosing Twitchen House Holiday Park for their next holiday destination. It is my hope that by sharing my experience publicly, the management will take notice and take the necessary steps to address these issues and prevent similar incidents in the future.