Heres what happened- The caravan was a nightmare. Central heating boiler had a warning light flashing when we arrived to a freezing cold van The 3rd bedroom had a sodden and I mean soaking wet carpet. How the cleaners and checkers didn't spot it I'll never know. The decor (considering it was a Platinum) was nothing more than bronze. The slabs by the front door were so badly laid that they were a trip hazard with being uneven and big gaps here and there. Particularly tricky when returning in the dark. Not sure if they were saving money but a few lamps aren't lit. Which would have helped. Reported this but doubt I was taken seriously. The radiator trv's didn't work in the twin rooms Went to reception immediately to spend ages then waiting for various staff to come out to check. The lovely Chelsea tried her best to help. She (well Amy the manager) offered £110 -a nights refund. However later to be changed to a discount off a future stay. Needless to say I challenged this and got offered monetary refund. So it was agreed (having no other choice) to allow the rug doctor machine in which was going to miraculously dry out this carpet. We went out for tea. On our return it was pretty much the same with 3 mats over the areas. Now the room smelt awful. Damp and like a chemical smell. There was no way this room was useable. The next day (having to leave the 3rd bedroom empty due to the soaking carpet) I went to reception again to tell them it wasn't dry! Then they suggested they take away the carpet and bed (only one in there for some reason despite being a twin?) and try to dry it out and left an electric heater on full blast in there. By the evening it was clear it wasn't dry enough to use and still smelt awful. So now we have paid for a 3 bed caravan to be left with a 2 bed. Michelle came to investigate why it was wet. After spending a while on the floor realised it required further investigation from the maintenance guy-Dave. Finally found a leak from the shower. So I asked that Amy consider further compensation. Amy never had the courtesy to see /speak to me despite me asking the other staff. She left it to others to give messages! Amy refused any further monetary (or other) compensation. So I am a little miffed at the lack of quality one gets for paying for a platinum van. Following on from this and me asking twice more they came to fit a new trv on the2nd twin radiator. I went to turn it and it immediately came off in my hand! Quality!! Now I had a radiator that was permanently off and therefore cold so no chance of adjusting it for my 9 year old. I have never stayed in the Woolacombe Bay group before..... I would love to hear a response from Twitchen House. But doubt I will. I have photos to prove