Just heard you're not refunding a family who can't go because they've found out their son has leukeamia and they have to start treatment right away... When they rang the company were very rude and said she was unable to have a refund. A lovely lady from Click Seargant rang them again for her, she was told that the only way she would get a refund is if he died!!! This is absolutely disgusting not to mention unfeeling and cruel !!! All she wanted was her £150 back as at this time things are tight. Do the right thing and give her a refund!!! Booking number 447514...