Stayed in a silver lodge. Bed was like a brick and after reporting to reception they sent someone to change it or put a topper on mattress. We returned back that evening to find a spare quilt chucked onto the sofa, presuming this was the "topper" and I was to do it myself. It made no difference! Lodge was spacious and clean and most of park enjoyable. Felt that staff weren't very helpful at golden coast. Common areas very untidy and not clean (urine in changing rooms on floor). Was still not cleaned hours after reported it! Visited Twitchen house and felt the facilities and overall appearance was far better and fresh! Golden coast could do with a good tidy up and a few upgrades to improve standards. Overall we made the most of our stay and found the bus very good to travel down to beach and to and from other parks.