I am rewriting my comments because I'm not sure whether they were submitted will not. We had to login three times before we could finalise our booking. The problem arose on section 3 when we declined to accept the insurance cover which is the last item. Each time we declined, it would not allow us to proceed to sections 4 and five. The chat section was very helpful, but unfortunately they were busy and understaffed and we made a telephone call, which made helpful suggestions which were a repetition of the chat advice. In desperation we tried once more to book and this time we decided that we would accept the cancellation insurance and to our surprise we could then proceed to finalise our booking.. Obviously we were concerned that we were going to be charged for this unwanted insurance. But this was not the case. So I can only presume there is some confusion for people the stupid as I am to understand the final instructions on that section.