tried 3 or 4 times to book online, rang up customer services to book the holiday over the phone, as I could not get past my details online. I was told it would cost me an extra 10 pound if they were to book my holiday over the phone. I felt a big holiday company like you could have waivered the 10 pound charge for someone who was experiencing problems online. I then had to wait a further 3 days before I tried again to book online, as I was not prepared to pay the extra for something that was not my fault. I think your customer services could stray away from the rule book sometimes.