Horrible customer service (call centre). The website makes the return sounds so easy. But later I found out that my returned item (bought from Australia) needs to be shipped from Australian to UK to be able to get refund, which take at least 6 weeks to process as the customer service person told me. And they don't have anyone helpful at the call centre. If I want to talk to anyone who know how the company works, I need to call at UK daytime, which would be evening in Australia. I think the company should make this explicit at the first place, rather than trick the customers.