bought a jumper, washed it as per instructions on garment, it bobbled and shrank, sent it back, they apparently received it Monday, sent it to their laboratory for checking and in less than 24 hours posted it back to me, (it arrived early Thursday morning) enclosing a bobble comb and said I had washed it on wrong speed, as it was on the wool cycle I didn't control the speed. Also all their products appear to be made in China, that should say it all for any discerning customer. However, they must have the fastest laboratory testing facility, or do they just get so many they simply post them back with a bobble comb