This is the worst online company I have ever dealt with. I have ordered several sweaters over the years. As a long time customer, I would have expected better customer service. They treated me like a criminal claiming I had placed too many orders and then received refunds. Not So. THEY kept cancelling my orders. I spoke to four different customer service representatives who told me it was my fault. Really? Then why do they keep sending me emails that my orders have been cancelled and cannot give me a straight answer? Now, on my fourth call, I was informed I have been 'blacklisted' and can never order anything from they again. Well, at this point I would never again anyway. BLACKLISTED? For what? I never heard of such a thing. I would not try to order one thing from this lousy company. They just treat you like you are trying to steal from them. I was appalled. DO NOT BUY ANYTHING FROM WOOLOVERS because they will do everything in their power to prevent you from getting any merchandise even a catalog. I received a most charming email that they have cancelled my catalog subscription,. Good. I am finished with this deplorable company. I will conduct my business elsewhere. I would highly recommend that you boycott this business.