Oh my God, this is one of the worst companies I have had the misfortune to interact with in a very long time. On December 3, my husband placed a phone order with them; he was assured the gifts he ordered for me would arrive in "plenty of time" before Christmas. Not only did they not arrive before Christmas, the customer service rep (if you can even get anyone on the phone) could not tell us when they would depart the UK! As of today they are still (allegedly) sitting on a loading dock somewhere in the UK. We have called them several times, before, during and now, after the holidays. Not only do they not know when - or if - the paid-for items will arrive; they refuse to refund our money for items we no longer want because the promised time of arrival has elapsed. What little customer service they have is horrendous. It's like talking to a passive/aggressive brick wall. When I insisted on speaking to a manager (after needing to argue the point with the CSR) I was placed on hold for a long time, then hung up on! DO NOT ORDER ANYTHING FROM THIS COMPANY - THEY WILL RIP YOU OFF!!