I have been a good customer of Woolovers for several years and have made many purchases. recently I put in an order online. It prompted me to increase my order over the £80 threshold to get free delivery and what I thought was free returns and I decided to add on some socks to do this. The package arrived with the main item and two of the pairs of socks missing. I had to make several (very tedious and time consuming) phone calls, send several emails and photographic proof in order to get them to eventually agree to send out the missing items. None of the four people I had to interact with offered any apology. Finally the main item arrived, only to turn out to be massive, despite being a size 's". Then I find it is not free returns at all, not even for exchanges, which at first I though I would do. Having discovered this I decided to return and not exchange. This leaves me out of pocket by £4.80. Won't be using this company again. In the interim I had a faulty pair of beautif house shoes fro Boden. I made one phone call, received full apologies, new pair sent out immediately, no 'proof required, no return required. Also made a purchase from Weird Fish several months ago. Not too sure of it - but have 6 months within which to decide and can return for free. Guess which companies I will stick with in future!