I ordered a US size 4 blouse (a size I've been all my adult life with consistent results). I tried it on, and it was too tight in the shoulders and sleeves. I checked the size tag and it said US size 2. So, I contacted the company because of the error. They will not pay for return shipping saying the blouse is a US size 4 and the US size 2 tag is an "old tag." That is the most ridiculous excuse I've ever heard. But it gets better. I'm trying to return through their "intelligent returns" online system, but this item is not appearing and the emails back and forth with Woolovers illustrates an astounding level of incompetence and a complete lack of concern. They won't cover $8 in return shipping to cover their error but are fine with losing me as a long-term customer (I'd bought from them before and was happy with the purchases). Just steer clear of this company. Not worth the hassle if you have an issue, and they don't care.