I used to enjoy their sweaters, sufficiently to ignore the few unseemly rude "customer service" interactions. But trying to exchange a blouse (3rd time I tried to replace one I LOVED, with same appearance, fabric, etc. online but only to arrive different), I am supposed to pay $8 to return the one, WAIT 4 WEEKS for it to be received, THEN the exchange garment will be sent - seriously? *IF* it is still available. OR I can purchase another - pay another $8 for shipping to have it sent - so $16 for postage to receive an item in timely manner. Oh - and maybe a credit for one of the postage charges? "Not our policy." Maybe a supervisor could help with policy (said nicely)? "Not our policy." OK - well please then take me off of all of your marketing as I am no longer interested in working with these policies (said nicely). She HUNG UP - (9/30 @ 2:30, though NO ONE certainly ever would care enough to notice a bad review, guaranteed). Haughty and rude. There are plenty of other places to shop. CAVEAT EMPTOR. Oh wow - I wish I had checked these reviews first.