Couple of months ago I bought on Woolroom website a mattress Shetland 13250 as special offer and paid £1091.60 which is absolutely staggering amount of money to spend on seconds mattress. The sales person assured me that all mattresses before they are dispatched are checked for condition and right tension. What I received is horrible messed up mattress which doesn't have any tension. The mattress is sold as regular tension mattress. I have 80kg and when I lay down on mattress I sink into the big whole and it is hard to get out. There is absolutely no tension or support in the mattress and for this reason I developed lower back injury. I now sleep on the sofa as I am trying to repair my back. I discussed this with Woolroom and they just told me that it is my fault that I bought second hand mattress and that the mattress was checked before shipping and they are not willing to take mattress back. I was naive enough to trust the Woolroom sales person that I will receive mattress in good condition and after I paid £1100,00 I received totally ruined mattress which caused me back injury. Please be aware of this company and don't be fooled as it is run by dishonest bunch with no integrity. And yes, I will make sure for mattress to go in the bin so that other people don't develop back injury sleeping on it.