Bought a ‘washable’ deluxe toddler cot bed pillow. expensive, but I thought worth it for a premium product. Key words in the name of the product being ‘washable’ and ‘deluxe’. I have owned this pillow two months and washed it once, following the care instructions to the letter. Pillow emerged misshapen and all the wool had clumped in to hard golf balls throughout. I emailed customer care, who after much back and forth (plus offering for me to return it to them for an inspection as they just ‘know’ from experience that it’s not faulty) they have now stopped replying to any correspondence. Customer care told me this was normal and that I needed to spend time teasing the wool back out of the golf ball clumps. I’ve spent over an hour doing this, and it’s still so lumpy to the point my toddler is telling me her pillow is uncomfortable. Essentially all it is now is a sad sack filled with half squishy golf balls and much area with no filling in at all. I tried to argue the point that it was advertised as ‘washable’ and that no where on the page did it state ‘washable but you’ll have serious work to do afterwards if you do wash it’ and the customer care (who became rude and impatient) said that this product requires regular maintenance like this! Again, this was mentioned nowhere on the product page. Who’s got time to spend hours on de clumping, flumping and teasing a pillow?! As I mentioned above, customer care now not replying to my correspondence, not issued a refund because they state the product is not faulty. The product has been missold and misrepresented as both washable and deluxe. Third party involvement is next.