I ordered two pillows, including the V-shaped pillow. I tested it out briefly (probably 10 seconds) and found it to be very flat (it needs more wool filling and yes, I could buy an extra bag of wool, but I shouldn't have to). However, when I wrote to the company about returning it, they said I couldn't because I had "used" it. I have bought many pillows in my life and they've always been returnable. I can understand this policy, but then this information should have been very visible when I bought it. I did look at their return policy before I bought it, and it said at the top "“ If you don't love your Woolroom products when they arrive with you then you can send it back for free following the steps below. If you don't find it to be the purest, coziest and most beautiful item in your home - simply send it back.” That, combined with the banner at the top of the website that says "free shipping and free returns," was enough for me. Yes, maybe I should have digged around further, but I don't think I should have to. If you scroll waaayyy down to the bottom of the page on returns and refunds, it says "“For reasons of health, safety and hygiene, we are unable to refund or replace any of our goods (except for products eligible for 30 and 60 Night Sleep Trials) which are intended to be used in contact with skin”. Then I would have had to go figure out whether pillows are eligible for sleep trials (they are not), which really is just putting too much work on the customer. I cannot help but think that Woolroom does this on purpose. Their website is purposely misleading and that makes me wonder about their products too.