Please stay away from this company. I wish I would have read the horrible reviews, of the company's policies, before my purchase. Their website shows free shipping and returns if you're unsatisfied, all you have to do is contact them within 14 days of receipt of purchase. The caveat is, in my case with the mattress topper, you must purchase their very expensive mattress protector pad in order to be able to return. I guess you have to purchase those together to "be happy" with the topper. If you purchase the two items together, it will be close to $1,000 in total, which is nuts. I guess they got so tired of accepting returns from dissatisfied customers, they made it virtually impossible to return it. Customer service is horrible and the representatives are rude. BUYER BEWARE!