Don't buy from England's thewoolroom.com because they don’t stand behind their products, and deftly maneuver by word and deed to deny basic customer satisfaction. They omit or bury vital information on their website which directly affects the ability to return an item, and are more than ready to inform you it’s your fault if you didn’t think to ask just the right question prior to purchase. I am a very cold sleeper in Los Angeles and chose to purchase from thewoolroom.com because they rate the warmth of their blankets on a tog scale, which seemed a respectable and helpful parameter in selecting a premium duvet. I purchased the all-season (winter weight, tog 14) duvet, and excitedly tried it the first night with a duvet cover. Unfortunately, it wasn’t warm enough for me. Upon contacting thewoolroom.com first thing the next morning, I was told they would not accept my return because the duvet had been used. When I asked how would I know if it was warm enough without trying it, the agent said that prior to purchase, I SHOULD have asked that question, and IF I had asked, they WOULD HAVE told me, "when the item arrives, have a lie down with it for an hour or so, if you have the time, to see if you think it is suitable, at this stage if you don't think that it is going to be enough you are able to return it." It doesn’t say that anywhere on their website. Further, a brief lie down during wakeful hours isn’t going to inform anyone of warmth under conditions present at 3:00 a.m., and I’m unclear about their justification for 1-hour contact without a duvet cover, but not more, even with a cover. The issue is that I purchased a premium duvet from what appeared to be reputable company in far-away England. Appearances are everything on the internet, aren’t they? I was diligent in my care of the duvet, and it has not been compromised in any way. Thewoolroom.com is entirely denying a return from me because I didn’t think to ask a specific question before purchasing. The agent says the website urges me to be 100% satisfied prior to purchase, so the fault is mine. I don’t see that anywhere on their website either. This is not how we do business in the United States, and indeed, this is England and not the US, but I am still surprised and dismayed that their website omits vital information which directly affects customer satisfaction and fair dealings. I was ready to be their biggest fan, but thewoolroom.com lost more than that with their third-world business transactions.