Worse mattress I have ever owned. They advertise a totally natural chemical free mattress which is actually full of plastic, this is in the form of large plastic bars which fit through large plastic circles on very bad not fit for purpose tufting. Any pressure at all makes it feel like you are laying on pebbles. I am a of the correct weight, friend could not even sleep on this for one night as it was so bad.
Customer service attitude was appalling, not interested at all in customer satisfaction only in keeping their money.
Their claims of the quality and comfort of this mattress are totally misleading. My previous mattress was £220 and was far superior to this. I would like to see their slogan changed to 'This IS WHAT MISERABLE FEELS LIKE.
5 years ago
The Wool Room has a
4.8
average rating
from
5,164
reviews
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