The issue started right after I made the purchase. I wondered how an extra $30 was added to my charge and realized that had been tacked on for shipping with it not even showing up or having me select a shipping option. Usually if it does not pop up, it's free shipping. Then when I received it, I messed with the stuffing as it says to do to make it comfortable. I tried sleeping on it one night and ended up sleeping directly on the bed it was so uncomfortable. The next night I ended up on my boyfriend's pillow. I gave up trying to make it work. The stuffing ended up on the opposite side of the pillow so it left my neck in a very uncomfortable angle. I contacted them for a return label, because it says free returns on their website, and they said I can't return it. I have no idea how you are supposed to see if a pillow is comfortable if you can't even try and sleep on it. Now I'm stuck with an expensive, gimmicky pillow that I can't return and have no desire to use. Perhaps the birds in the neighborhood will have a use for the stuffing for their nests. I have not been this dissatisfied with a company before. Do not waste your money or time.