The worst experience possible. Ordered mattress and was given a delivery date. This delivery date was then changed on the day because “the lorry had broken down” Given a VIP delivery date which means literally nothing because by the end of this second date no mattress had arrived. I had to ring the delivery company and they told me that they didn’t have my mattress as it had been issued in the wrong size and the correct size which I had purchased was not available. At no point did the wool room or the delivery company contact me about this. After being promised a refund of over £1k by the wool room for the non existent mattress after a month was still waiting for the refund. I have had to ring the wool room again to chase the refund and awaiting my credit card statement to see if I have now been refunded. I will NEVER use this company again Awful experience with extremely poor customer service !