Never on time, support is useless, and they refused to give me a refund. What a scam every single one of my orders has been outside of my delivery window, which wouldn't even bother me, but the delivery info is never helpful. "it will get here at 4:24" it tells me, so I wait outside to pick up my order for half an hour and NOTHING. not even an update! so i try to contact support but it says there's a 15-minute wait, so i wait half an hour and FINALLY, it connects me to someone, i ask her for an update on my order and she says 5 minutes, i wait 5 minutes, nothing, 10 minutes, nothing, 15 minutes and she has disconnected me and not even bothered to update my tracking info in the app. absolutely useless. i had a similar experience on another occasion and asked for the remainder of my year-long subscription to delivery unlimited to be refunded. i was offered a 15$ goodwill voucher instead. there isn't even a goodwill store within an hour of where i live, why would i want that? Support staff are rude, unhelpful and generally poorly trained, and their support system is ridiculously badly designed. an absolute travesty of a service and I'll be steering well clear of them from now on.