I have no choice but to shop online as I do not drive and can't be walking for long. The produce is TERRIBLE and way overpriced!! Most times it goes straight in the bin. I have had to take a cab to get to the store to replace produce - which is completely different quality and a LOT cheaper, ripping off online customers and sending them produce that they can't sell in store should be against the law!!! Staff do NOT pack groceries properly, cleaning products, soaps and garden chemicals in with fresh produce. Canned products on TOP of bread. My last order was late because the driver told me that even though I had been sent a text saying my order was next in line which usually is approx 8 - 10 min away, he decided to take a 30 minute break and then start his run. ATROCIOUS service!!! The online help desk was polite but had no idea where he was when I called them 20 minutes after the "your order is next in line" --------- Seems that Woolies has no real concern for those that have been loyal to them since 1994. Seriously considering taking my business to Coles.