I booked the fall protection course on line Needed to get the guys their plastic cards to show they have completed the course and the person I spoke to was really helpful and ordered them for me. However, I am still waiting and this was on or around the 17th November. The contact details here at Kay2 are Janine McDonald at office@kay2.ca tel : 403-273-2202 - no longer Susan. If someone could let me know how long before the cards come to me I would be grateful Also, I would suggest that giving out the plastic cards upon course completion rather than paper copies.