I'm currently experiencing extremely bad service with worktop express. I ordered and received a wonderful bespoke worktop that was perfect however it was subsequently identified that there was a split (hardwood). After providing numerous photos, filling out forms and chasing for responses they agreed to take it away for repair. Unfortunately when I asked if they would uninstall it they said no that I would need to get 3 quotes from a joiner which in the current environment is like trying to squeeze blood from a stone. Further they will not commit to a turn around time for the repairs which I believe does not demonstrate what any reasonable customer may expect given you have paid for the item. Shocking customer service and follow - buy with caution.