Ordered a worktop on Tuesday and told it would be delivered on Thursday. When I called on Thursday to ascertain approximate delivery time it transpired that the person who took the order had booked it for delivery the NEXT Thursday. They said they would deliver on Friday (the next day). They called back 2 minutes later to say that they could not deliver until MONDAY because 'it was after 12.00' I called Head Office and they said our deadlines are very strict, can not order even one minute after midday, schedules set etc. etc and did offer to deliver on Saturday (no use to me). I find this inflexiblility and 'more than me jobs worth' attitude really, really annoying. I appreciate there have to cut off but when you have messed a client about can you not make an exception? Also why 12.00? For most firms its at least 14.00 or even 16.00 Now I have to go out and buy a more expensive product AND work the weekend to make up for their incompetence. Not pleased. UPDATE: swallowed my pride called today (Friday at 09.10 - well before the 12.00 deadline) for next day delivery and they offered to knock off delivery cost - fair enough BUT ‘the deadlines have changed again due to high demand’ and the delivery can not be made until TUESDAY!!!! Could you make this up? Appalling customer service. Arbitrarily changing a published deadline overnight and further cheesing off an already cheesed off potential customer. I can not actually believe the incompetence and inefficiency of this company. Their idea of addressing a complaint is to endlessly parrot the same empty phrases over and over again and tell you about all the problems THEY are having and NEVER EVER talk about or address how the issue affects you.