If my review can spare any potential customer the pain and expense dealing with a truly dreadful company, my experience will have been worthwhile. To judge how serious the issues were, I haven't been able to publish any review to date, so as not to prejudice my case but fortunately I've had the backing of my credit card company and received a charge back of £600. Below is the shortest version I can compile of this companies serious failings. I contacted Worktop Express via phone last autumn to ask about their bespoke fabrication services for 4 worktops. I was told they would gladly look at the CAD files and images I had, so I forwarded copies of the original plans. Every email and attempt from that point to get answers to any query was beyond painful. They try extremely hard to promote their online CAD software which fails miserably on any complex requirements. They ask for sign off on the CAD files they supply, yet after 3 attempts in highlighting their errors where do you draw the line. Besides the worktops we also purchased a Belfast sink from this company. Yet when everything arrived the 2 worktops that required their input were wrong including the cut out for the sink they supply and sell. During a highly contentious complaints procedure one individuals level of incompetence highlighted what a complete screw up this company are. Ms. M. in Customer Support made false claims including, the sink position was correct, yet all images on their web site are contrary to this, she also stated they have no knowledge of kitchens yet they are part of a trading group specialising in Kitchens, accused us of fitting the wrong worktops from images used to show their errors.... The list went on. At no point did they ever claim they could put right the errors irrespective of blame and the compensation they offered rather than putting right their errors was a free chopping board! In all honesty they are completely useless and a laughing stock. When I've looked at other reviews for this company, they tend to be based on the supply of work tops only. If you need any kind of bespoke service, steer well clear and go elsewhere. I note another reviewer accusing them of lying, I would sadly have to agree, based on my experience as well. The good news is I've been vindicated by my card company. Please save yourself the stress and disappointment and shop elsewhere.