disgusting customer service throughout this company! my 1st order they delivered 1 oak worktop and matching breakfast bar unfortunately the breakfast bar was damaged and the delivery driver said they'd take it back and someone would be in touch, and they did I received a phone call a couple of hours later and was offered 3 different solutions as they didn't have that particular breakfast. bar in stock so I said that I have a chat with my family and call back once we've decided. after 5 working days trying to get back in touch with Bethanie (she was the only person who could verify what she'd offered no one else could help) I decided to cancel the order via email Bethanie replied to this and cancelled my order with no apology, I then decided to complain via email and ebay then I got a reply from josh through ebay, he called me to apologise and offer me another upgrade, stupidly I fell for it but because Bethanie had cancelled my order I had to pay again and wait for my 1st refund, josh promised next day delivery and the next day the van pulled up the delivery driver said we've got your worktop but come and look at it as its badly damaged all down one side, it was really bad and I asked where the breakfast bar was and he said he'd been told someone had rang me to say there wasn't one but I hadn't received any phone call, email or anything. that was the final straw so I cancelled again only to be told by josh about there 14 day refund policy. I've just got my first refund back about 21 days after cancelling thanks to ebays resolution centre. and I'm now 17 days after cancelling my 2nd order and have now contacted barclaycard to step in and get my money back! beware of this company I completely believe most of the great reviews online must be fake, sift through the good ones and you'll find plenty of bad reviews!