Have ordered worktops, however, the 2 man delivery option drivers did not want to carry the worktops to my front door as there were few stairs between driveway and the front door. When I called customer service - the woman on the phone was extremely obnoxious and tried to argue over the ambiguity of the statement on their delivery service description which states "and will offload the worktop to a ground floor room of your choosing" that the ground floor room applies to there also being no vertical steps in the path from where the delivery truck is parked to the house. She also stated that under no circumstances they would refund the delivery charge or part of it because of the service statement on the website. Luckily the drivers agreed to help me out carry the worktops to the front door despite the ridiculous ambiguities in the service statements, however, I would not recommend this company to anyone and would not purchase again due to the unreasonable and unacceptable customer service that one may have to deal with should there be any issues with order or delivery.