We ordered lots of real wood samples from which to choose a large worktop order but their total uselessness in even trying to arrange a delivery was indication they couldn’t manage an actual order of hundreds of pounds. Had to speak to 3 people to organise a delivery but after two failed attempts to deliver spread over the course of 8 days despite the next day delivery promise (apparently they are unable to find an address by London Bridge or correct my telephone number twice to check on this), my fourth call was to cancel the order and ask for a full refund. Customer services extremely rude and unhelpful - they literally are throwing away business because of their incompetence.